《 旅游英语 》课程教学大纲
学分：
2.0
学时：
39
适用专业：
旅游管理、应用英语（旅游方向）
一． 课程性质 课程性质：旅游英语是旅游管理专业的必修课，旨在提高旅游专业的学生和旅游从业人员在从事涉外业务所需要的英语交际能力，包括专业阅读、翻译、写作和口头交际的能力。
课程目标：帮助学生拓宽知识面，对所接触过的有关旅游方面的知识进行整理归纳并加深巩固，熟悉旅游业及相关行业的知识和术语，提高英语语言运用的能力。学生学完本课程后，能够扩大专业知识面和专业词汇量，掌握礼貌服务，为今后从事涉外导游、旅游管理工作打好基础。
前导课程：大学英语
后续课程：
无 二、课程目标
知识目标 ：
本教程主要涉及旅游接待方面，以旅游观光为主线，以导游工作为出发点，内容涵盖了旅游观光的主要内容，包括日程安排、迎送、住店、餐饮、娱乐、购物、都市旅游和山水旅游等。既有文化介绍又有业务流程。学生通过学习，熟练掌握有关旅游管理的专业英语词汇，
掌握常见的英文句型及重点语法，能听懂旅游业的常用英语口语，熟练朗读及拼写，能进行基本的英汉互译，能运用基本正确的英语进行对客交流服务，如：机场迎接游客、入住酒店，游览参观等。
技能目标：
通过专题内容的集中训练，学生能够提高涉外旅游服务的英语听、说、读、写技能，能运用基本正确的英语进行对客交流服务。
素质目标：
通过学习有关介绍中国文化及山水旅游活动的情景对话和真实语言材料，提高作为旅游工作者的旅游交际能力、文化素质和团队协作精神。
三、教学内容及具体要求
Unit 1
授课学时：4 教学内容：
Meeting Guests 基本要求：
1. To master the work procedure and task for a tour guide to meet guests. 2. To make sure what a tour guide should prepare before meeting guests. 3. To obtain the following abilities, such as meeting guests, making a welcome speech, transferring guests to the hotel, indicating the travel plan, and explaining scenery along
the way. Unit 2
授课学时：3 教学内容：Hotel Check-in 基本要求：
1. To master the work procedure and content of a tour group to check in.
2. To grasp the importance of checking the schedule. 3. To build up the ability of anticipating and dealing with unexpected events during check-in. Unit 3
授课学时：3 教学内容：Hotel Service 基本要求：
1. To get familiar with the procedure of catering service. 2. To learn the food culture of tour destinations. 3. To learn and practice the skills of dish ordering and payment. Unit 4 授课学时：4 教学内容：Mountains and Waters Tours 基本要求：
1. To get familiar with the basic knowledge of mountain and
waters landscapes. 2. To learn the skills of presenting mountain and waters landscapes. 3. To improve the ability to make up the guiding speech for mountain and water. landscapes
Unit 5 授课学时：3 教学内容：Garden Tour 基本要求：
1. To get familiar with the basic knowledge on Chinese garden landscapes. 2. To learn the skills of presenting Chinese garden landscapes. 3. To learn to make up the guiding speech Chinese garden landscapes.
Unit 6 授课学时：3 教学内容：Temple Tour
基本要求：
1. To grasp the basic knowledge of religious and cultural landscapes. 2. To learn and practice the skills of presenting religious and cultural landscapes.
3. To learn to make up the guiding speech for religious and cultural landscapes. Unit 7
授课学时：3 教学内容：Mausoleum Tour 基本要求：
1. To get familiar with the basic knowledge of mausoleum. 2. To learn and practice the skills of presenting mausoleum. 3. To improve the ability to make up the guiding speech for mausoleum tour. Unit 8
授课学时：3 教学内容：
Shopping Service 基本要求：
1. To get familiar with the service procedure of shopping. 2. To grasp the characteristics of local specialties in different tourist destinations. 3. To know the precautions in the shopping service. Unit 9 授课学时：4 教学内容：Tourism Entertainment Services 基本要求：
1. To get familiar with the service procedure.
2. To grasp local entertainment programs and characteristics of them. 3. To let the students develop a vocabulary related to this topic. Unit 10
授课学时：3 教学内容：Handling Accidents and Complaints 基本要求：
1. To get familiar with the basic knowledge of traveling accidents and complaints traveling accidents and complaints. 2. To know the procedures of traveling accidents and complaints. 3. To learn and practice the skills of traveling accidents and complaints. 4. To improve the basic ability to deal with minor accidents.
Unit 11 授课学时：3 教学内容：Seeing off the Tour Group 基本要求：
1. To get familiar with the basic knowledge of seeing off the tour group. 2. To learn the techniques of seeing off the tour group. 3. To learn and practice the skills of traveling accidents
and complaints. 4. To obtain and practice the ability to make up and deliver the farewell speech. Unit 12
授课学时：3 教学内容：Services of Tour Leader 基本要求：
1. To learn the basic overview of the destination countries. 2. To practice communication skills. 3. To practice the ability of an independent overseas. 4. To improve the ability to deal with emergencies abroad.
四、教学手段及方法
本课程的教学主要侧重于学生的实践能力，体现教,学,做融为一体，主要是要让学生掌握一些旅游有关的基本技能和技巧，并进行反复的练习，使学生在学习旅游相关知识的同时又提高旅游交际环境中综合应用能力和职业能力。通过小组模拟导游、两人对话、背导游词等多种教学形式调动调动学生积极性，保持课堂的互动性, 激发学生的学习兴趣。
五 、教学学时分配 表
章 节 教学内容 教学学时 总课时 讲 课 实验课
Unit 1 Meeting Guests 4 2 2 Unit 2 Hotel Check-in 3 2 1 Unit 3 Hotel Service 3 2 1 Unit 4 Mountains and Waters Tour 4 2 2 Unit 5 Garden Tour 3 2 1 Unit 6 Temple Tour 3 2 1 Unit 7 Mausoleum Tour 3 2 1 Unit 8 Shopping Service 3 2 1 Unit 9 Tourism Entertainment Services 4 2 2 Unit 10 Handling Accidents and Complains 3 2 1 Unit 11
Seeing off the Tour Group 3 2 1 Unit 12
Services of Tour Leader 3 2 1 六、考核方式及评分标准说明
本课程为考查课，考核方式可采用多角度考核，及包括平时课堂表现,包括：考勤、模拟导游、对话、背诵导游词、2 次小测验。期末考试则采用口试形式。最终期评成绩进行综合评分，由两部分组成：平时成绩占 50％，期末占 50％，评出优、良、中、及格和不及格五个等级的成绩。
七、教材和主要参考书 八、其他 说明